Synergy Extreme Philippines

Everything is made for a reason, a reason to show that people should stand up strong even though there is a crisis.  The Global Crisis in USA and around the world, the businesses are cutting down costs and some are even closing shop.  Most of the other industries are suffering from the crunch, the business Process Outsourcing or the BPO industry experiencing a slow but a steady groth, especially in a countries such as the Philippines.

Outsourcing can be a cure to bothering business in the time of economic uncertainty.  The companies in the USA, such as small and medium-sized enterprise or the SME are looking to outsourcing hot spots to provide them with a cheaper labor, maintenance costs and office.  The SMEs cut down on internal costs by the outsourcing services and skills from other firms and companies which offer the quality and at the same time affordable services.

One of the service are call centers, this is which have been drastically increasing in the Philippines. Filipino Call center agents are well trained and it is well-versed in English language with a good grasp of the American accent,  the cost of hiring or commissioning call centers in the Philippines are relatively cheaper than those in the USA.

There is a other quality of services which can be outsourced  at a low costs, this are the medical transcription,  web development and even legal services.  This also already a common place to hire virtual assistant who took work online in virtual workspaces as doing so would cost much less. In the mission statement, people should check their mission statement before hiring them.

The outsourcing is definitely a good way to keep the operations intact while cutting down costs. This is the big help to all the company and businesses out the even the people outsourcing helps people to earn money.

REFERENCE:

http://www.trybpo.com/outsourcing-boom-during-financial-crisis/

http://www.trybpo.com/

http://www.google.com.ph/url?sa=t&rct=j&q=outsourcing%20during%20the%20crisis&source=web&cd=2&ved=0CCEQFjAB&url=http%3A%2F%2Fwww-935.ibm.com%2Fservices%2Fhk%2Fgts%2Fpdf%2Fciw03056usen.pdf&ei=WaezTsK2IurYiALaoclK&usg=AFQjCNHov0qW5Rdtps4d2c6qnc_l-Ts4jg

In outsourcing the business, the overseas can bring much value to the business in terms of the cost savings and it is an additional revenue that is realized. Most of the information focuses on how to bring the value of the organization.  It is useful to present people with a few of the problems that stand in a way in achieving the desired success. There are three main points to be aware of before deciding to outsource.

One of the point is that, the negative customer and employee perception.  This is no matter how smooth the accent, there will be some that take an issue with the fact that the company has chosen to outsource.  Some of the companies try to hide by only allowing the outsourcers to work in non customer-facing position.  The solution for this is that, outsourcing solution should be tested in Phase 1, Phase 2, Phase 3. The Phase 1 is the customer satisfaction surveys that is designed specifically to test the overall reaction from the customer and employee base. It helps people to initiate in monitoring customer  and employee reaction.  Open communication with the employees as to change in a good, healthy relationship early should be a priority.

The cultural misunderstanding can result in increased costs and a loss of productivity is the second one.  The expected holidays for employees in the country you are planning on outsourcing ?  The Philippines a 13th paid month is expected for most of the permanent employees? What motivates employees in the intended country basis money.  The solution for this is that, doing some reading on the cultural differences between country and hosting country can prove useful.

The third one is that manging an employees well is a crucial of any of the successful business.  The lack of face time difference is easily create a communication, delays and a lack of trust between the onshore and the offshore teams.  There is a solution for that, in determining the services and efficiency standards from the start that will help offshore team in creating and hitting milestones and project deadlines.  For clear communication to the managers, breaking projects up and keeping project managers in-house, it allows the manager a smaller and intimate team to work with to hit their goals.

Most of the people know the importance of outsourcing.  This is very important especially in making a decision to outsource some of work.  Outsourcing makes the life of people meaningful and easy.

REFERENCE:

http://www.outsource2ph.com/?s=Outsource+Secrets+%E2%80%93+3+things+you+should+know+before+outsourcing

http://www.trybpo.com/outsourcing-secrets-outsource-things-to-know-outsourcing-tips/

http://digg.com/news/story/Outsource_Secrets_3_things_you_should_know_before_starting

Working with a business process outsourcing partner can initially be quite challenging because of transition in-house responsibilities offshore.  One of the important tools that can help you to achieve positive outcomes is milestone and strengthen people relationship.  The specific goal set for a specific day is a milestone.  This will tell about people outsourcing partner exactly what is expected and when, if progress and complete effectively, milestone can make business process outsourcing dynamic and easy.

In milestones, it is important when it comes to outsourcing because this is an important help to keep people in coordination.  People should remember when it comes in outsourcing in work.  This is not always possible to remain constant communication with people’s partner.   A milestone will serve as a reminders and keep people’s outsourcing partner on a track in substitute of daily face-to-face interaction.  It is efficient if you are planning a large scale project over a long period of time. If you have a strong milestone in place, outsourcing a responsibility that will have a long-term on an organization.

Is is not as easy as picking out a few dates and setting goals in developing milestone.  The milestone that you can use with outsourcing partner needs to be SMART – Specific – Measurable – Attainable – Realistic – Timely
* Specific – It is easier that your outsourcing partner achieve the specific milestone.

* Measurable – To measure the success of the milestone to use a combination to deadlines and quality assurance.

* Attainable – It should be a goal that people’s outsourcing partner can reasonably accomplish.

* Realistic – A milestone should need to be realistic in terms of the time that is given to complete them and the task to be completed

* Timely – Milestone need to be planned because timing is everything accordingly to meet business needs and outsourcing partners abilities.

To measure the outsourcing projects, it will be heavily dependent in the types of milestones that people develop.  A milestone can make relationships with business process outsourcing partner stronger. Even people utilizing a call center in the Philippines or a local company.  The outsourcing is best especially when it is used in conjunction with milestone.

The outsourcing helps to all the cases.  It is always the best, it is also a cost effective. If you observe, most of the people and country outsource inside and outside their country and company.  Our company believes that outsourcing is the best when it comes also in developing and researching because we have the best development and research so other people should know the importance of outsourcing.

REFERENCE:

http://www.trybpo.com/making-the-mark-important-milestones-for-your-outsourcing-partner/

http://www.cdsglobalnp.com/page/2/

http://www.google.com.ph/#q=Making+the+Mark:+Important+Milestones+for+Your+Outsourcing+Partner&hl=tl&prmd=imvns&ei=kDOzTqfiOoOMiAKYx-l9&start=10&sa=N&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=e2e5bc690d6bf4db&biw=1278&bih=487

REFERENCE:

http://www.trybpo.com/making-the-mark-important-milestones-for-your-outsourcing-partner/#more-364

In the Enterprise Asia’s Asia Responsible Entrepreneurship Awards or AREA, the top call center and outsourcing services provider TELUS International Philippines or TIP won the social empowerment award.  It was held at the Marina Bay Sands in Singapore, there are over 500 attendees including business and government leaders, diplomatic representatives, social and community leaders and local and international media. About TELUS International Philippines, Inc. this is a leading Philippines-based provider of contact center and business process outsourcing solutions.  This is also the leading national telecommunications company in Canada, with $9.9 billion of annual revenue and 12.3 million customer

The TIP president Javier Infante said that they are proudly accept the award, it means that they are unwavering commitment to corporate social responsibility or CSR.  The award is recognized for all the TIP team members who volunteer their time and work with their CSR partners to help to improve the lives of those who need help.  To community development, it recognizes organizations that have shown outstanding leadership and achievement through active engagement and contributions to community development.

Every year, TIP holds the TELUS Day of Giving,  on its three sites the members, gather to volunteer their time to make a difference in their local communities.  The Bantay Bata, Bantay Kalikasan, and Gawad Kalinga are the partners with a different philanthropic.  In the entry of the award, TIP’s longstanding partnership with Gawad Kalinga was highlighted.  A Gawad Kalinga is a local community development foundation dedicated, their aim is to reduce the poverty in the country through nation building.  Through Nation-Building, the project called Forming Heroes, TIP built the first ever TELUS GK Village in Pook Masagana Tandang Sora, Quezon City. It was completed last October 2010,  the village has a two-storey multi-purpose hall and 71 houses.  By 2012, the TIP wants to finish a second village in Barangay Kasama Ka, Batasan Hills, Quezon City with 123 houses.

The key component of the TELUS corporate culture is CSR.  They want their team members to take pride in their contribution to a broader cause, not only the company.  Their partnership with Gawad Kalinga allows them as a company to support their goal to reduce poverty and helping build a better nation.  In various categories such as Green Leadership, Investment in people, corporate governance, healthy promotion, social empowerment, SME CSR and responsible business leadership, the Enterprise Asia’s  or AREA recognizes Asian organizations that champion sustainable and responsible entrepreneurship.

Philippines becomes more strong because of outsourcing.  There are lots of companies wherein they outsource inside and outside of the company and country.  There is always a reason when things happen, everyone has a chance and opportunity to win but of course you should make and do something for it.

REFERENCE:

http://www.telusinternational.com/about/awards

http://www.delicious.com/TELUSInternational

http://www.teamasia.com/newsroom/read-client-news.aspx?id=174:telus-international-philippines-wins-social-empowerment-award

Before the typhoon Goring the typhoon Falcon left  many damages to the whole country, it also left flooding areas, the school days was also canceled. This new typhoon Goring may give us also the same intensity. So that the government and the PAGASA said that  “we will be providing updates to give us warning and proper preparations.”  then typhoon Goring according to Philippine Atmospheric, Geophysical and Administration or PAGASA, “Tropical Depression “GORING” was estimated based on satellite images and surface data at 425 kilometers North Northeast of Basco, Batanes (24.2°N, 124.1°E). Meanwhile, a Low Pressure Area (LPA) was estimated at 320 kilometers East of Hinatuan, Surigao Del Sur (8.0°N, 129.5°E). Southwest monsoon affecting Luzon section.”This typhoon will bring strong rains. The entire country will be experiencing heavy downpours.  PAGASA had released its first weather bulletin for bagyong Goring, typhoon Goring. The first weather buletting for bagyong Goring is so fresh that it was released three hours ago. Because of the late announcement it will cause unsafeness’s so that the people should always be ready.
Reference:

http://www.keywordspeak.com/2011/06/bagyong-goring-update-typhoon-goring.html

The outsourcing capital of the world is India.  The India raked in over US$7 billion of the offshore Business Process Outsourcing industry.  It is more than 60% of the offshore component worldwide.  By the year 2012, it estimated that the point to nearly US$50 billion helped along in no small part by the global financial crisis.  This is we’re currently experiencing that the industry growth at nearly 35% each year for the last five years.  The Philippines are looking to gain the market share.

Through call centers that have sprung up across the country, outsourcing in the Philippines is taking flight primarily.  It is primarily centered around Manila, Cebu and Davao City.  The Philippines is much more viable option in recent years because of the abundance of talent at a lower cost that has made th Philippines.

This is some of the examples where the Philippines maintain an edge over India:

• The lack of skilled workers in India has caused prices to increase in recent years.  The talent pool in the Philippines remains largely untouched.  In the Philippines the current lack of options in the Philippines allows for a higher employee retention and it continued growth with their offshore counterparts.
• In cost, the Philippines continue a less expensive option.  Compare to U.S, some of the specific industries employee costs in India in approximately 60% of comparable.  The Philippines achieve about 30%   for those same position.
• When it comes to call centers and customer facing positions, the cultural adaption have employees that understand well the intricacies of American culture that provides huge qualitative benefits.

The Business Process Outsourcing for offshoring is the India, the Philippines are quietly and quickly emerging as a superpower in the outsourcing Industry.  The Philippines government is heavily investing in infrastructure that will allow them to be better compete on the world stage.  It is clear that the Philippines are currently in a “Golden Age” as it relates to Business Process Outsourcing growth,  it continues to be seen that Obama government will do with the outsourcing industry.

This is to show that the two countries is the hottest destination of outsourcing. This is also to show to the people that outsourcing is very important and helpful, it is a way to earn lot of money and to make the work easily.

REFERENCE:

http://www.trybpo.com/india-vs-philippines-the-philippines-edge-on-outsourcing-options-for-medium-businesses/

India Vs Philippines – The Philippines Edge On Outsourcing Options For Medium Businesses

http://philippinesoutsourcingcorp.typepad.com/philippines_outsourcing_c/2010/10/india-vs-philippines-the-philippines-edge-on-outsourcing-options-for-medium-businesses.html

http://ezinearticles.com/?India-Vs-Philippines—The-Philippines-Edge–On-Outsourcing-Options-For-Medium-Businesses&id=2416183

It takes time, energy, and a significant personal investment to build a strong and healthy.  Most people get to know each other by asking and responding accordingly to a series of questions.  The outsourcing different should be no different.  There is a five questions that are designed to help people to get to know the potential outsourcing partners before to commit to a long-term relationship.

The first question is that, does the match meet the goals and objectives for using business process outsourcing? The business opt to outsource for many different reasons.  Money-related and features an attempt to cut costs is the primary one.  To cost-cutting measures, business process outsourcing has the potential to meet other company goals and objectives.  People should put aside thoughts about money and think for a moment to make sure that the potential outsourcing match meets others goals, like the quality assurance, enhanced security or improved customer service.

Can the potential match provide references?, this is the second question. The potential business process outsourcing partner should have a credible reference just like a potential employee.  People should ask the potential match in providing a references from companies that are comparable in terms of size or industry to its own.

The next question is that, Is the size of the outsourcing team manageable?  It is critical that the business will not be overwhelmed by a host of a new management responsibilities when partnering with the another company.  People should investigate the size and scope of the outsourcing team that will be put into a place.  People should be sure in the size if it is manageable for the existing leadership team.

Then, how educated and trained are the staff members?  People want to ensure that the outsourcing company will represents the business well.  The first impression are very important for all of the customers and by choosing an outsourcing partner that staffs a team of a highly trained, well educated employees and an articulate.

The outsourcing is the act of a one company, this is contracting with the another company in providing services that might otherwise be performed by i-house employees.  Though there are many reason why most of the companies now outsource a various jobs, but the point is there is an advantage that seems to be the fact that can saves money.  Most of the companies now is providing a benefits to their workers and have a fewer overhead expenses.

The Business Process Outsourcing can be possible to cut cost even in the further looking for the back office Business Process Outsourcing.  There is some instance that the procurement tasks are transferred to the technology company through the integration of the system. It is true that outsourcing can help people who find job, those people who are did not pursue their studies.  This is the best among the technique that our company encountered.  This is the best way to find solution in everything. You can earn money in outsourcing.

REFERENCE:

http://www.trybpo.com/5-questions-to-ask-to-find-an-outsource-partner-match-made-in-heaven/

http://www.talkincloud.com/top-11-questions-msps-ask-about-cloud-partner-programs/

http://www.google.com.ph/#q=5+Questions+to+Ask+to+Find+an+Outsource+Partner+Match+Made+in+Heaven&hl=tl&prmd=imvns&ei=9ja6TqrTG4KYiQKdvLjHBA&start=20&sa=N&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=ce50023ffb3fba97&biw=1278&bih=465

http://pragmaticoutsourcing.com/category/offshore-vendor-selection/

The outsourcing offers a good career path in Manila.  A magazine subscription for an insurance claim is typically expected to be routed to a call center in Bangalore or Mumbai is a phone call from the U.S. related to a broken home computer.   It has turned that the Asian nation into a major center for off-shored information tech services because the Philippines’ fast-growing business-process outsourcing industry.  India is one of the hottest destination of outsourcing, the Philippines recently passed India as the world’s top outsourcing destination.  This are according to a report by the services arm of International Business Machines which has a major presence in the country.

By the presence of major Information Technology services companies such as IBM, Accenture and Convergys, the outsourcing industry has become a major driver of employment growth.  The industry and the Philippines struggles with a social issues among young workers who sleep during the day and work at night, the growth has come at a cost.

Jose Mari Mercado, a business development director at Convergys in the Philippines said that Ten years ago they had about 25,000 people in the industry, the number reached about half a million last year.  The interest in the Philippines has really grown tremendously in the last five years.

The industry actually covers a range of Information Technology services, while the business outsourcing is typically associated with a call center.  This includes customer relations,  human resources,  accounting and even more specific functions like mortgage processing.  The Philippines’ Information Technology and Business Process Association of the Philippines grew 26% to $8.9 billion in 2010.  The industry association said that, the workers and professionals employed by the industry that grew 24%.  Then according to the report of IDC report,  outsourcing is expected to grow at an annual rate of 5.3 percent, reaching $191 billion in 2015.

In diversifying geographies,  the Philippines steadily emerged as an outsourcing center due to a largely to an educated, English-speaking workforce like India,  A colony of the United States in the first half of the 20th century. The choice destination given its higher profile in the tech industry in India.  The Philippines steadily caught up as corporation, many of them based in the US and  covering a range of industries, grew more familiar with its capabilities.  He also added that they meet the people and they get to talk to agents and suddenly they realize these guys not only speak English, but they know what the US is like.

A senior executive at Accenture in the Philippines, Bernedict Hernandez also cited an international development that helped draw more attention to the Philippines, tensions between India and Pakistan in the early 2000s.  They saw around that time speeded conversation on their client side on doing work in the Philippines.  He thought that people woke up.  In the Philippines, the convergys now has roughly 25,000 employees.  This is mostly in Manila but also in other cities like Cebu and Bacolod in the central part of the archipelago.

Including the telecommunications and publishing, the Cincinnati, Ohio-based company is focused mainly on customer relations, offering center support for companies in various industries.

Th outsourcing is still be the best technique in all because of its good way to have a best performances and development.  Outsourcing always be the best because of the benefits that people and business get here.  This is really a great one in all of the things.

REFERENCE:

In speaking of a high quality outsourcing work, the Philippines units of US-based companies such as Accenture and IBM maintain its high quality.  A move seen to neutralize anti outsourcing tax measures.  US President Barack Obama fulfilled a campaign promise to charge a higher taxes on American firms that have an offshore operations.  The recommendation was issued by the ICT research think tank XMG Global.  The American business process outsourcing companies are required to pay the taxes twice a month for the locality.

The XMG, a technology research firm headquartered in the Philippines and Canada said that Obama’s proposal will further dampen and sqeeze net profitability levels.  However, this is not to the point that it will become the tipping point for repatriating work back to the US or putting the brackets to offshore.  The XMG chief analyst Lauro Vives and research analyst Arthur Seveilla stated that even though the offshoring has become an issue under the Obama administration, the business trend will not go away and cannot effectively be outlawed.  They stated that, the US synopsis of ongoing shortages of highly skilled labor for Information Technology and Business Process Outsourcing is an aging workforce and the unavoidable high cost of operating in the US continue to make the offshoring a viable business strategy.

In the Obama tax plan, the XMG labeled it as standing on dubious grounds and will have only a nominal impact at the end.  Those affected unconstructively will be small to medium companies whose offshoring game plan continues to contribute positively to the corporate bottom-line.    The debate om the merits of outsourcing are long on address and short on good ideas about how realistically and better address the critical business issue.

If the Obama administration cannot holistically develop other programs aimed at realistically re-skilling the aging American workforce and creating an even-level playing field for global trade, it stressed that rejuvenating domestic employment would be futile. This would be shameful to forget that the US have become the world’s largest economy and solidified its national competitiveness in the back of globalization and offshoring.

Its research indicated the emergence of a new genre of vendors and captives who will ensure operating offshore still remain profitable assuming that the tax plan takes wings and it is vigilantly enforced.  From marginalized globalization, the offshoring will continue to become a business strategy as US companies realize that they cannot mortgage near-term tax savings for the potential long-term losses .

Business Process Outsourcing is the trend nowadays.  Outsourcing becomes important in every business even if it is small and large businesses.  It helps to the profits-earning methods that is possible  and add to the popularity.  IT has lots of benefits wherein it helps people to find solution in the problems in money. Outsourcing helps the economy and at the same time the industry.

REFERENCE:

http://www.hubportgroup.com/portal/NewsArticles/ITandOutsourcingNews/PhilippineBPOsofUSbasedfirmsmaybetaxedtwi/tabid/159/Default.aspx

http://www.xmg-global.com/mc_articles/varticle.html?id=61&aid=1

http://www.xmg-global.com/mc_articles/varticle.html?id=61&aid=1

http://www.allvoices.com/news/3188126-philippine-units

The Philippine Information and Business Process Outsourcing or IT-BPO industry grew about 26% in 2010 to US$8.9 billion base on the report of the Business Processing Association of the Philippines or BPAP.  and its partner associations like ACPI, GDAP, HIMOLAP and PSIA together with the Contact Center Association of the Philippines or CCAP.  By the end of 2010, the industry employed a total of 525,000 skilled workers and professionals.

Base in the Business Processing Association of the Philippines Chairman, Alfredo Ayala that their contact center sector grew over 20% in 2010,  beating India and establishing itself as the largest in the world on the back of the Philippines being recognized as the most-preferred destination in the world. It show that the industry boost but also transform.  They achieved powerful growth in all major sectors of the industry.  The major sectors of the industry are the voice-based BPO, non-voice business support and complex service and Information Technology.

In 2010, the numbers also show that their non-voice Business Processing Outsourcing sector and at the same time back-and-mid-office business support and high-value knowledge process outsourcing expand fastest at an impressive rate about 30%.  There were 100,000 professionals in the sub-sector that will employ with many of the Business Process Outsourcing employees coming from financial and accounting, legal and medical sciences backgrounds.

From the global financial crisis as markets in buyer countries placed orders and started implementing stalled contracts in 2010, the data on the relatively smaller outsourcing sectors of Information Technology, animation, Transcription and game development revealed that the sectors have retrieved.  It was reported by all sectors except ESO or Engineering Services Outsourcing about the positive growth figures for employment and revenues.  The construction and automotive industries have yet to fully recover in the markets for Philippine Engineering and Design Services including the U.S. and the Middle East, this is explained by the Senior Executive Director Gilliain Joyce Virata.

The CCAP President Benedict Hernandez said that the Philippines now leads the world in voice-based customer service.  They have solidified their global leading position with their agents including the best customer service in the world. To drive market growth did not continue the confidence in their voice-based capabilities but also range of high value service delivered out of the Philippines in areas including the financial services, marketing and research, and health care.  From 344,000 employees, the contact center sector grew 21 percent to US$6.1 billion.

The Philippine ITO sector has recovered from the global financial crisis and grew at a healthy 28% in 2010.  They earned US$725 million in export revenues as their clients renewed their Information Technology spending ina nticipation of expansion after the year of hesitation.  There are about 45,000 Information Technology professionals employed in the country’s Information Technology outsourcing sector up 27 percent from 2009.  This are according to PSIA’s.

Te umbrella organization for the fastest-growing industry in the Philippines is the Business Processing Association of the Philippines.  The BPAP serves as the one stop information and advocacy gateway for the Philippines IT-BPO services industry and it has over 250 company members including the four sector association members, such as the animation Council of the Philippines, Game Developers Association of the Philippines, Healthcare Information Management Outsourcing Association of the Philippines and the Philippine Software Industry Association.

Outsourcing helps the economy and at the same time the industry. This is the best way to have a good performance and development of a specific work, business etc.

REFERENCE:

http://www.eastvantage.com/news/philippine-it-bpo-industry-continues-grow-and-creates-100000-new-jobs