Most of the people is thinking about what is the difference between BPO and KPO? But first, BPO means Business Process Outsourcing while KPO is Knowledge Process Outsourcing. The dividing line between BPO and KPO is still faded, some of the experts say that BPO is not different from KPO. A KPO or Knowledge Process Outsourcing is only a kind of BPO. KPO is a subset of BPO, it just occupies the higher and end of the Business Process Outsourcing spectrum.
The KPO is in natural progression, KPO beseem its existence to Business Process Outsourcing. The benefits of outsourcing low-end processes to India after the reaping, the foreign companies are now trying their hands at outsourcing high-end processes to the country. In the outsourcing pyramid the KPO or Knowledge Process Outsourcing is the next step.
There is a pre-defines way to solve a problem in Business Process Outsourcing. BPOs will normally include the transaction processing, setting up a bank account, technical support, selling an insurance policy, voice and email based support. In different sectors, India has a large pool of Knowledge workers ranging from Pharmacy, Law, Medicine, Biotechnology, Education and Training, Analytics, Engineering, Design and animation, research and development, Paralegal Content and even Intelligence services. This can be out to use in a KPO.
By 2010, low-end outsourcing services have an expected Cumulative Annual Growth Rate or CAGR of 26 percent. The global KPO market is poised for an expected CAGR Of 46 percent by 2010 also. The expected growth in the BPO and KPO markets over the next seven years is following the figure demonstrates. The KPOs are the next big thing about to happen in India, it is very evident from the discussion. However, the way to become a strong KPO power is not very smooth. By providing a domain-based processes and business expertise rather than just process expertise, KPO delivers a high value to organization.
BPO is a perfect place for a small and medium sized business. A classic BPO is usually customer support or helpdesk related, here are the following BPOs: In all business domains and function: Document Processing, Data entry, Data analytics, Customer Service, Customer Support, Helpdesk, Billing, Verifications, Transcriptions, Outbound, Inbound Calling, Market, Competitor research.
KPO is tend to be more technical in nature. Here are the following typically successful, technical processes that can be outsourced: Engineering Design, Draftings and Rendering, Legal Process Outsourcing, Technical Writing and Communications, Remote Information Technology infrastructure management and Animation like 2D , 3D modeling.
Outsourcing of Knowledge process face more challenges than BPO or Business Process Outsourcing, these process demand advanced analytical and specialized skill of knowledge workers that have domain experience to the credit. The KPO will be maintain a higher quality standards, investment in KPO infrastructure. the lack of talent pool, requirement of higher level of control, enhanced risk of management and confidentiality. Technology grows every year, companies and business make a way to be the best in the whole world so that by the help of outsourcing people can do things better and better.
REFERENCE:
http://www.kpoweb.com/kpo_vs_bpo.html
http://www.trybpo.com/2009/03/
http://outsourcingworld.biz/2010/04/bpo-vs-kpo-what%E2%80%99s-the-difference/
http://www.swayaminfotech.com/blog/2010/05/bpo-vs-kpo-what%E2%80%99s-the-difference/
http://www.citehr.com/21663-difference-between-bpo-kpo.html
