The Aquino administration continually promote the country as the world’s premiere hub for call center operation, this is urged by the Contact Center Association of the Philippines or CCAP. The President of CCAP Benedict Hernandez said that the Philippines has already overtaken India in terms of a number of call center employees. He stated that when people think of the contact center environment, they have assumed the number 1 position. They were about 300,000 in terms of an employed Filipino working in call centers in the Philippines compared to only 330,000 in India.
The Philippines is the best place to put a call center from a quality position. The Philippines has also overtaken India as the worlds number 1 country for shared services and business process outsourcing or BPO. This year, the Philippines call center revenues are expected to reach $5.7 billion or $200 million higher compared to India’s $5.5 billion. Business Process Outsourcing are forecast to hit $9.5 billion, playing catch-up to India’s $12.4 billion.
The country wants to be the top spot in terms of call center employees and revenues because of the quality of English-speaking employees in the Philippines. Hernandez said that they won this war not because that they are lower cost than India. They are a little bit higher priced to operate a call center compared to India. They won the war not because they are lower cost in India. They are a little bit higher priced to operate a call center compared to India to some extent. They won this battle by virtue of a Filipino quality. They grew faster than India because of the Filipinos talent.
The CCAP corporate secretary and executive director, Jojo Uligan said that the Philippines played up its strength in the past 10 years by being a superior value destination for the US companies. The Filipinos have a better cultural affinity to Americans. Their accents are more neutral. The different leaders can take credit for the rapid growth of the business process outsourcing industry. According too Hernandez, President Fidel Ramos helped pave the way by deregulating the telecoms industry and fixing the country’s power supply problems.
Hernandez encourage fresh graduates to apply for call center jobs, the Business Process Outsourcing industry es expected to grow to 1.3 million jobs with $25 billion in revenue. The Philippines is the industry with many opportunities, it need agents, supervisors and managers. From inside and there is also training involved, the growth potential is here. People can also learn language, communication and problem solving skills, which are portable skills that can be apply anywhere.
Call centers are generally position at the bottom of the Business Process Outsourcing value chain since they provide a lower profit margins that compared to other Business Process Outsourcing offerings. Call centers are considered as the entry point for a slice of the non-voice outsourced and offshored business clients.
Outsourcing is the best way to have a solution in the problems in business and also in life. It has lots of opportunity wherein outsourcing gives a chance to the people who are lack of money. There are lots of benefits wherein businesses and people will grab for it.
REFERENCE:
http://www.stumbleupon.com/url/www.abs-cbnnews.com/nation/12/02/10/why-philippines-has-overtaken-india-worlds-call-center-capital
http://benprise.ning.com/forum/topics/why-philippines-has-overtaken
http://globalnation.inquirer.net/news/breakingnews/view/20101206-307374/PH-overtakes-India-as-call-center-capital
http://ccaponline.org/index.php?option=com_content&view=article&id=277:why-philippines-has-overtaken-india-as-worlds-call-center-capital&catid=96:industry-news&Itemid=283
http://www.abs-cbnnews.com/nation/12/02/10/why-philippines-has-overtaken-india-worlds-call-center-capital
