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The Philippine became most attractive for offshore-business activities, management consulting firm A.T Kearney bared. But, its Global Services Location Index for the year 2011 avoided citing specific reasons for the drop. In general, the fallout from the financial crisis shook up the rankings as once-expensive countries moved up. The Philippines was at the 7th place in the firm’s 2009 ranking, now held by Thailand which also dropped three rungs. The Philippines ninth place in the current ranking was previously assigned to Jordan, which plunged 13 rungs to 22.
Chicago, Illinois-based A.T. Kearney said that while a sluggish recovery continues to create the kind of pressure for economies that drive business outsourcing, an increasingly complex global economic environment has led o major changes in the ranking of the most attractive offshoring destinations.
China, India and Malaysia stays in the top three spots with the positions that they’ve occupied since the inaugural Global Services Location Index in 2003. The Kearney cited a combination of human resources and low cost as a reason for the consistent ranking. The Vietnam rising two notches at eight place, it has overtaken the Philippines while the Chile dropped to the 10th place, having the dropped also two rungs in the ranking.
The Vietnam was given strong scores in terms of financial attractiveness, people skills and availability and business environment for a total score of 5.69 which is just 0.04 point ahead of the Philippines overall score of 5.65. India was given a total score of 8.17. A.T Kearney gave more weight to financial attractiveness, citing that the financial factors constitute 40% of the total weight in the index because cost advantage is typically the primary behind location decisions. The consulting firm stated financial attractiveness included costs in compensation of employees, rent and other infrastructure-related elements and tax strain and other regulations as well as of corruption.
REFERENCE:
http://tcdn04.abs-cbnnews.com/business/02/06/11/philippines-drops-rank-9-bpo-listing
http://www.allvoices.com/news/8125687/video/72440683-call-com-inc—bpo-philippines
http://www.pinoyexchange.com/forums/showthread.php?t=496123
http://www.zimbio.com/Philippine+News/articles/p6SKRTLwc70/Philippines+BPO+Philippines+drops+rank+9+BPO
http://lposervice.blogspot.com/2011/02/philippines-bpo-philippines-drops-to.html
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There is a key in any success of outsourcing, it is the ability of the company to seek and get help from the experts.The best thing to do is to hire an experienced consultants to lead through the process of outsourcing. But, if you choose to process outsourcing on own. In project management there are four basic steps that will help people to derive the benefits of outsourcing while avoiding a pissible pitfalls and legal wrangles that people might encounter.
Analyzing a business
First, you must identify the strength and weak points of the company so that it would know what needs to be outsourcede and what needs to be done and managed by own people. You can also do outsourcing to those upholding functions that are mainly high cost and not delivering results. You must able to know the exact amount of time that will be spending by comparing the time consumed if this supporting function is done in house or outsource.
Evaluate alternatives
With the services hat will be provided the stage tells to match the needs of the chosen functions by the outsourcing company. The first things to do is to order out logically the major role of a department into main component structural parts and major functions. You can create a chart showing the department name function to make the process possible. The output is the written summary of the objectives of the function or department.
You should identify whether you will get an offshore outsourcing company or the ones find locally. Prepare a base document outlining the outsourcing needs and send them to the prospective outsourcing provider. The outsourcing company is bound to ask a lot of question and you need to respond with an accurate and clear answers and guidelines.
If you received a respond from the outsourcing company what you need to know now is comparative analysis whether the project makes any economic sense or not. You should not be blinded by the numbers, it is important to weigh both the quantifiable as well as the qualitative aspects of the outsourcing company.
Implementation of the plan
The implementation of the plan is the crucial part, it involves transferring of data and knowledge to the outsourcing company and gathering inputs from the best practices. You should need to define the step-by-step project plan with the concise identified actions, deliverables and time lines. It is important to have a weekly company that should also ensure a clearly traceable project plan with the key milestones and mention penalties of they are not met. The outsourcing program created must be flexible especially when there relocation and reduction of staff.
REFERENCE:
http://www.eastvantage.com/articles/4-essentials-project-management-outsourcing
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For some information, a data conversation is the process of switching one file type to another format. This modern age, data conversion is a significant tool for quick gathering of information. It plays a significant role in both small and medium size company, especially those in business process outsourcing industry where innovation and technology are essential. Conversation of data offers manageability and security to businesses. That is the reason why most of the businesses started outsourcing data conversion services due to the benefits they can get from it. The data conversion helps a business to retrieve and update data transform valuable data and documents to dogital format for a longer period time. It is now possible for a business through outsourcing this service to store data for archival purposes with the data conversion with search and access documents and it also makes sharing easier.
Most of the IT offshoring and outsourcing companies start to offer data conversion services. They now promise a complete range of reliable and trustworthy services to customers and clients around the world. With an excellent infrastructure and skilled talent pool to reach their customers and clients expectations and specifications, these outsourcing and offshoring companies are geared up. Some of the services, the outsourcing and offshoring companies offer are HTML conversion, document conversion, convert XML, CAD conversion, SGML conversion and image conversion, PDF conversion, SEO and Index.
The business organization have begun outsourcing data conversion services to achieve interoperability and the possibility of exploring its new features. Outsourcing this kind of service allows the businesses to minimize risk, focus more on their core business activities and cut costs. The offshore outsourcing data conversion services helps in promoting the business as efficient as possible, systemize business in simpler form and eliminate data redundancy.
It is better to ensure that the outsourcing company to choose meets the quality, client service operation and productivity before deciding whether to do outsourcing these services to a third party.
REFERENCE:
http://www.eastvantage.com/articles/benefits-outsourcing-data-conversion-services
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Last December 15, 2011, Typhoon Sendong or the International name Typhoon Washi hit the Philippines specifically the Mindanao area. The Typhoon Sendong continued to intensify as it moves to its new target Palawan. It is said that the typhoon Sendong hopefully the last weather disturbance in the country 2011 crossed the Mindanao. In the latest weather bulletin from the Philippines Atmospheric Geophysical and Astronomical Services Administration or PAGASA, it was the last tracked at 180 kilometers West of Dumaguete City with the maximum winds of 75 kilometers per hour, The typhoon Sendong is moving West NorthWest at 30 kph. It is stated that the signal number 2 is hosted over Palawan, Southern Negros and Zamboanga Del Norte while the signal number 1 is raised over Southern Cebu, Siquijor and Northern Negros, Zamboanga Del Sur, Misamis Occidental and Cuyo Island.
Typhoon Sendong hit a portion of the Philippines that does not see tropical storms and typhoon very often. The Mindanao is thus hit only about once every twelve years by a significant tropical storms or typhoon.
There is a rumors that the legal logging is the cause of the flash flood in the Philippines. President Benigno Aquino ordered an investigation into a flash floods and landslides that sent a mud and logs crashing down on the residents killing about 1,000 people on a Southern Island. The typhoon Sendong left 957 death and 49 missing people on Mindanao according to the National disaster agency. Most of the casualties were in the cities of Cagayan de Oro and Illigan and tens of thousands remain homeless. The disaster agency said that it is more than 338,000 people in 13 provinces were affected by the disaster with nearly 43,000 still in schools, churches and gymnasium more than 10 thousands houses were damaged by the typhoon and the flashflood of which is nearly a third were ruined. Most of the schools, roads and bridges also badly damaged. There are more than 15 million pesos or $340,000 worth of crops, it is mostly rice and corn were damaged. Although the Agriculture Department said that losses were minimal as the crops were in the early planting stage.
All the foundations like ABS-CBN Foundation, GMA Foundation etc. help the people who suffer in Mindanao and in places that are affected by typhoon Sendong. Most of the dead are women and children. The mass graves are being dug for casualties, survivors continue to ask for the help. It is urgently needed in evacuation centers including the body bags, food, water, medicine, blankets, kerosene, lamps or even money will do.
Some people are saying that the Philippine Government should blame, it is the government’s fault. People should know that no one wants this kind of tragedy, calamity or disaster. The Philippine Government do their best to prevent the country by this kind of calamity. There is no one who can stop this calamity. What should people do now is to help other people who are now suffering, because of typhoon Sendong. This kind of calamity that happened in Cagayan de Oro will surely repeated in the future. Therefore people should always be ready in any kind of calamity that will happen in the Philippines.
REFERENCE:
Typhoon Sendong: Collated Tweets re: Monetary Donations
http://www.juanslife.com/news-events/local/weather-forecast/typhoon-sendong-worlds-deadliest-storm-for-2011
http://www.inquisitr.com/170014/typhoon-sendong-leaves-hundreds-dead-recovery-efforts-begin-in-philippines/
http://www.oxfamblogs.org/philippines/?p=1588
http://www.gmanetwork.com/entertainment/gma/articles/2011-12-18/7519/Panawagan-Mula-sa-GMA-Kapuso-Foundation#list
http://trendingnewsnow.blogspot.com/2011/12/typhoon-sendong-update-bagyong-sendong.html
http://www.prweb.com/releases/2011/12/prweb9057707.htm
http://www.csmonitor.com/World/Latest-News-Wires/2011/1220/Typhoon-Sendong-Did-illegal-logging-cause-flash-flooding-in-Philippines
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Last December 15, 2011, Typhoon Sendong or the International name Typhoon Washi hit the Philippines specifically the Mindanao area. The Typhoon Sendong continued to intensify as it moves to its new target Palawan. It is said that the typhoon Sendong hopefully the last weather disturbance in the country 2011 crossed the Mindanao. In the latest weather bulletin from the Philippines Atmospheric Geophysical and Astronomical Services Administration or PAGASA, it was the last tracked at 180 kilometers West of Dumaguete City with the maximum winds of 75 kilometers per hour, The typhoon Sendong is moving West NorthWest at 30 kph. It is stated that the signal number 2 is hosted over Palawan, Southern Negros and Zamboanga Del Norte while the signal number 1 is raised over Southern Cebu, Siquijor and Northern Negros, Zamboanga Del Sur, Misamis Occidental and Cuyo Island.
Typhoon Sendong hit a portion of the Philippines that does not see tropical storms and typhoon very often. The Mindanao is thus hit only about once every twelve years by a significant tropical storms or typhoon.
There is a rumors that the legal logging is the cause of the flash flood in the Philippines. President Benigno Aquino ordered an investigation into a flash floods and landslides that sent a mud and logs crashing down on the residents killing about 1,000 people on a Southern Island. The typhoon Sendong left 957 death and 49 missing people on Mindanao according to the National disaster agency. Most of the casualties were in the cities of Cagayan de Oro and Illigan and tens of thousands remain homeless. The disaster agency said that it is more than 338,000 people in 13 provinces were affected by the disaster with nearly 43,000 still in schools, churches and gymnasium more than 10 thousands houses were damaged by the typhoon and the flashflood of which is nearly a third were ruined. Most of the schools, roads and bridges also badly damaged. There are more than 15 million pesos or $340,000 worth of crops, it is mostly rice and corn were damaged. Although the Agriculture Department said that losses were minimal as the crops were in the early planting stage.
All the foundations like ABS-CBN Foundation, GMA Foundation etc. help the people who suffer in Mindanao and in places that are affected by typhoon Sendong. Most of the dead are women and children. The mass graves are being dug for casualties, survivors continue to ask for the help. It is urgently needed in evacuation centers including the body bags, food, water, medicine, blankets, kerosene, lamps or even money will do.
Some people are saying that the Philippine Government should blame, it is the government’s fault. People should know that no one wants this kind of tragedy, calamity or disaster. The Philippine Government do their best to prevent the country by this kind of calamity. There is no one who can stop this calamity. What should people do now is to help other people who are now suffering, because of typhoon Sendong. This kind of calamity that happened in Cagayan de Oro will surely repeated in the future. Therefore people should always be ready in any kind of calamity that will happen in the Philippines.
REFERENCE:
Typhoon Sendong: Collated Tweets re: Monetary Donations
http://www.juanslife.com/news-events/local/weather-forecast/typhoon-sendong-worlds-deadliest-storm-for-2011
http://www.inquisitr.com/170014/typhoon-sendong-leaves-hundreds-dead-recovery-efforts-begin-in-philippines/
http://www.oxfamblogs.org/philippines/?p=1588
http://www.gmanetwork.com/entertainment/gma/articles/2011-12-18/7519/Panawagan-Mula-sa-GMA-Kapuso-Foundation#list
http://trendingnewsnow.blogspot.com/2011/12/typhoon-sendong-update-bagyong-sendong.html
http://www.prweb.com/releases/2011/12/prweb9057707.htm
http://www.csmonitor.com/World/Latest-News-Wires/2011/1220/Typhoon-Sendong-Did-illegal-logging-cause-flash-flooding-in-Philippines
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In terms of global sales of high-tech goods and components in the wake of the financial crisis, the Philippines and other Asian exporters have continued to grab market from the West. The country leapfrogged over developed economies Ireland and Sweden to 17th place in the 2009 export sales rankings for the information and communication technology or ICT goods, data from the UN Commission on Trade and Development showed. For their manufacturing sites, the trend could continuous as multinational firms increasingly look to Asia.
Base to UNCTAD data, the Philippines sold $13.997 billion worth of ICT goods in 2009, down 7% from 2008 however still managing to grow its market share to 1% from 0.92%. The performance tracked that of Asian economies in general which accounted for 66.3% of 2009 global ICT exports.
The UNCTAD said that the supports recent finding that the global financial crisis has led to significant shifts in world trade of ICT goods towards Asia. The seven of the top ten exporters are Asian economies. The shift came as a decline in ICT export sales in the West became much more pronounced.
For instance, the ICT exports dropped by more than half in Portugal and Finland, by 36% in Ireland and by more than 20% in the Czech Republic, Germany, France and Sweden. The United States and Japan also saw sharp declines.
Ernesto B. Santiago, SEIPI President said that the Philippines lead could have widened in 2010 as its electronics exports sales urged while the rebound in the West was weaker. SEIPI also said that sales could have grown by at least 39% to over $31 billion and grow by another 10% in 2011. The increase in several Western countries was slower. He said that they were stronger than them. The Asia become the primary destination for manufacturing. The companies are revisiting their strategies.
REFERENCE:
http://www.abs-cbnnews.com/business/02/03/11/philippines-gets-larger-share-ict-exports-pie
http://www.accessmylibrary.com/article-1G1-248390920/philippines-gets-larger-share.html
http://www.bworldonline.com/content.php?title=Philippines%20gets%20larger%20share%20of%20ICT%20exports%20pie&id=25766
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Most of the companies turning to outsourcing, the global economy of today is becoming aggressive. Changes are inevitable and new innovations are being introduced. To stay competitive, more and more companies are turning to outsourcing, businesses are aware that time is money and because of outsourcing, companies can have 24 hours a day, 7 days a week of operations to accelerate the growth of the business. One of the top outsourcing choices within Asia that can offer more than economics and time zone difference is the business process outsourcing Philippines.
In the Philippine Workforce, more and more companies are now transferring their business services to the Philippines such as technology development, customer service, financial and other administrative jobs. Outsourcing is known as the practice of subcontracting jobs home base to other places and countries primarily because of the companies effort to cut costs. Filipinos are known to be very proficient in the English language compared to other countries that offer outsourcing services. Filipinos are known for being loyal to employers, because of Western colonization to Philippines. They became very sharp with the western culture and their traditions. In different areas, English is the official language that is being used like in the politics, academe, businesses, science and technology. With the business process and marketing trends of the Western countries which gives them a lot of advantages they are also familiar. To train Filipinos on different business processes , it takes less time which means clients spend less for training because of the natural skills and technological talent of the Philippine workforce. The Philippines is one of the top priorities of companies that want to outsource services.
Outsourcing has a effects to Philippines economy, outsourcing is one of the greatest revenue contributors of the country. Outsourcing in the Philippines opens a lot of opportunities to the country and its people such as dropping the unemployment rate. Because of its very swift and non-stop growth, the outsourcing industry is often referred to as the Philippines sunshine industry.
There are lots of advantages of outsourcing in the Philippines. It helps the companies to save time, instead of using company’s precious time to complete non-core tasks. People can direct time resource to more important business aspects. By different outsourcing providers in the country, non-core tasks will be taken care.Business Process Outsourcing Philippines helps companies to operate with an efficiency. Outsourcing vendors will provide employees and staff members that are experts within their field. Outsource in the Philippines has been proven, fast and effective.
REFERENCE:
http://www.thefreelibrary.com/What+Makes+Business+Process+Outsourcing+Philippines+Different+from…-a01074402227
http://outsourcingsmartly.com/762/what-makes-business-process-outsourcing-philippines-different-from-other-outsourcing-countries/
http://neilwestling.articlesnare.com/marketing-articles/what-makes-business-process-outsourcing-philippines-different-from-other-outsourcing-countries.htm
http://www.pubarticles.com/article-what-makes-business-process-outsourcing-philippines-different-from-other-outsourcing-countries–1316159166.html
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There is a three ways to simplify call center scheduling, it includes focusing on a more accurate forecast that involves agents in the process and automating repetitive tasks. Call center management can make their jobs and the operation of their centers a bit easier by closely focusing on the simple elements. The three ways are focus on an accurate forecast, involve your agents and automate repetitive tasks
In focus on an accurate forecast, it can avoid under-staffing, when call center management focuses on forecast accuracy while minimizing the crisis situation. people can avoid shuffling agents around to fit the changing needs. This is also to get the best possible forecast baseline for the schedule, future call volume drivers and identity historic. This includes the events, special days, promotions and many more. To prepare for a potential situations, run a different scenarios and include all customer service related activities in to the forecast.
In Automate repetitive tasks, to spend more time coaching, monitoring and training this is free to automate a certain tasks. To compare forecasted with actual call volume, scheduled effectiveness and adherence to learn for sure what worked and what did not, a call center management can also automate reports and make it a routine. The inclusion of call history into all forecasting procedures, automate fore casting and scheduling scenarios with simulation and to create a dashboard with a daily performance goal to streamline intra-day monitoring and management. To ensure the proper operation of the call center does not have to be a complicated task is to drive an effective call center management.
To involve your agents, people can create an open and more enjoyable work environment while also driving more effective schedules that drives results. The individuals working the floor are often the best source of information for call center management. People can create an open and more enjoyable work environment with an open communication while also driving more effective schedules that drive results. All call center management should survey these individuals base in the preferences and personal needs to engage agents. Those who are willing to be flexible, it is also critical that incentives are provided.
There are lots of ways to find a best benefits especially in outsourcing. Outsourcing is a wide variety of the business that offer services to other business. The outsourcing is one of the major growth now. As the companies move to more comprehensive outsourcing relationships, they are able to benefit from the greater economies of the scale. Outsourcing provides a better future to everyone, when you talk about outsourcing it does not mean that you will be able to work in a call center company to answer the calls of the clients. In outsourcing there are lots of businesses that involves here such as e-mail, phone calls, research, and many more. This is something that is really great, it decrease cost, it helps in financing, development of the business, performance of the employee, find solutions etc.
REFERENCE:
http://www.tmcnet.com/channels/call-center-management/articles/238730-call-center-management-benefit-from-tips-effective-scheduling.htm
http://www.mb.com.ph/articles/341729/globe-business-reaffirms-bpo-support
http://www.headlinenewsonline.com/headlinenews/news/globe-business-reaffirms-bpo-support
http://globalizationtoday.com/globe-business-reaffirms-bpo-support-manila-bulletin/
Globe Business reaffirms strong support to the Philippines’ BPO industry
http://actmind.net/awarenessadvocates/sites/chuckie/blog/2011/11/globe-business-reaffirms-bpo-support/
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One of the fastest growing industries in the Philippines today is Business Process Outsourcing or BPO. Covering about 15 percent of global outsourcing markets and boasting a steady growth in annual revenue. In Southeast Asia, a prime outsourcing destination, Philippine Business Process Outsourcing employs 708,000 full-time employees with 350,000 working in the country’s call center industry. It is about 61 percent of Philippine BPO workers are employed in the call center industry, 18.5 percent in back-office KPOs, 9.5 percent in Information Technology software development and maintenance, 5.4 percent in increase in the coming years according to the Business Processinf Association of the Philippines or BPAP. The numbers are still expected in increase in the coming years.
Large multinational companies outsource in-house parts of their operations to the Philippines, the Philippines’ offshoring or outsourcing industry is composed of shared services offices and independent companies. The international third party providers offer services from the Philippines to foreign multinationals and independent Philippine companies provide services to international clients. Because of the options, many offshore outsourcing services performed in the Philippines, this can be offered to companies of all sizes and needs. The Contact Centers and Business Process Outsourcing or BPO is the two main areas of expertise. The second in outsourcing worldwide is the Philippines after India. But, according to the data from IBM’s Global Locations Trend, the developments in the global outsourcing industry have propelled the Philippines to the top spot.
The Philippines has now overtaken India as the worlds number one country to shared services and business process outsourcing or BPO. For the first time, the Philippines has topped the industry of outsourcing. The Philippine software development medical and legal transcription, engineering design outsourcing and animation have also grown steadily over the past few years.
It is considered that the Business Process Outsourcing is the one of the fastest growing industries in the world. The Philippine country will rake in an average revenue of $11.6 billion and employ 708,000 full time employees by the year 2011, this is predicts by the Business Processing Association of the Philippines. The development continues to strengthen the Philippines positions as an emerging global leader int he BPO and KPO industries. The industry experts are seeing a shift from cost-effectiveness to skills quality and competence.
By demand the demand for offshore call or contact centers, the Business Process Outsourcing in the Philippines is currently led. In 2006, the Philippines raked in offshore service generating revenues of $2.1 billion, placing third behind India and China. In 2004 it gained about 62 percent over the $1.3 billion and a large increase from the start of the decade when the outsourcing industry in Manila employed in just2,400 people and the industry and revenues of merely $24 million. The Philippines employ 350,000 employees in the local call center industry and the Philippines over took India as the call center capital of the world. If you compared to India’s 330,000. In the year 2010, the PHilippine call centers generated roughly $6.3 billlion revenues with the association estimating a 15-20 percent increase by 2011.
Now, the India-based call centers and BPOs are also expanding operations tot he Philippines. This includes the big name companies such as Compvue, OminiGlobe and TCS. An outsourcing company, headquatered in Bangolore , India has already set up a cente in the Philippines.
REFERENCE:
http://www.kittelsoncarpo.com/outsourcing-philippines
http://www.microsourcing.com/
http://en.wikipedia.org/wiki/Business_process_outsourcing_in_the_Philippines
http://www.123employee.com/articles/
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For a number of very valid reasons, outsourcing has become a very popular alternative. By having processes such as manufacturing and assembly done in overseas locations, it is initially emerged as a way for companies to cut costs. The cost were much lower. Lower wages and operating costs both contributed to these reduced costs. The lower costs were appealing because they greatly improved the profit margins for the companies. Outsourcing is now gaining in a popularity for a variety of other reasons. Cost reduction is still a primary advantage, other elements such as access to industry experts, a larger workforce and more flexible options are being embraced as welcomed advantages offered by outsourcing.
The original purpose of outsourcing is the reducing costs and even though it since to be demonstrated to have other significant advantages, one of the prime advantages is the cost reduction it still remain. To complete in-house, companies look to outsource tasks which would be more costly. For instance, a software related task requiring specialized training. Companies who do not have an staff employee qualified to complete the task that can benefit financially by outsourcing a task.
To retain the services of an industry expert on a contractual basis, there may be significant fees required but the efficiency of this individual will enable him to complete the task much more quickly than it could have been done in-house. It would have had to complete the task and may have taken significantly longer costing the company more in the long run if the task were not outsources an in-house employee.
In on call, it also provides the potential for new opportunities for the company. The company is able to go after larger and more specialized types of work with an experts waiting in the wings assist. This is an important because in doing this, the company can find themselves enjoying greater prosperity.
The larger Workforce is still one of the advantage of outsourcing, this is the benefits of enjoying a larger workforce when necessary without the hassle of maintaining a larger staff. In additional employees on a contract basis during times of prosperity without worrying about having to lay them off or keep them utilized when the surge of work begins to wane through the outsourcing companies. Having a larger workforce is the ability to generate a larger profit. Why is it important? This is because smaller companies can find themselves in a position where they can complete with a larger companies for bigger jobs. This is by outsourcing a portion of the workload.
Flexibility is another considerable advantage to outsourcing work, even though the most well planned projects may suddenly end up behind schedule or under a time crunch due to minor errors, changes in plans or other incidental activities. Those smaller companies who do not have the resources to compensate for the inevitable mishaps. The companies can take advantage of outsourcing in times of trouble, this is to help them to deal with problems without alienating clients.
REFERENCE:
http://www.streetdirectory.com/travel_guide/16672/outsourcing/the_advantages_of_outsourcing.html
http://actionelectronics.com/BlogRetrieve.aspx?BlogID=4512&PostID=185868
.http://www.streetdirectory.com/travel_guide/16672/outsourcing/the_advantages_of_outsourcing.html
http://www.outsource2india.com/why_outsource/articles/benefit_outsourcing.asp
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