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Over the last five years, the administration of President Gloria Macapagal Arroyo has seen its share of political instability. The oakwood Mutiny of July 2003 is the most significant of these. Most of the social movements manifesting unrest towards government policy, the oakwood Mutiny was originally perceived to have a long-term drastic effects int he economy. This is proven to be untrue for the local and offshore Information Technology industry in the country. The reliance of Philippine society prevailed in succeeding years.
The event being relegated to being a mere nuisance, analyst found renewed growth for the remainder of 2003, this is according to the XMG Inc. The recent pronouncement of state of emergency which has now been lifted and the ruckus at the Philippine marine headquarters carry “no fundamental negative effects to economic growth”, this is the Information Technology research firm believes.
XMG expects some offshore contracts to be suspended or canceled owing ” to insufficient understanding of the real meaning behind events of a social unrest in Philippine society. The sentiment will get better in less than a year so long as the country does not suffer further political unrest.
The service providers have continued to take on a “business as usual” attitude though they admitted that regular business meetings experienced disruptions due to political protests. It indicates that the state of emergency has a minimal impact on the country’s outsourcing market. The ICT Group listed by Nasdaq-listed, for instance revealed plans to develop its operations while etelecare Global Solutions announced it will recruit over 3,000 new agents in the Philippines.
The current situation in the Philippines heightens the need for companies to have a multiple global sourcing locations and to have multi-country, multi locations disaster recovery plans in place . The board of investments and the commission on Information and Communication Technology in the Business Process Association of the Philippines stated that the Philippine Outsourcing industry is expected to create 103,000 new jobs in 2006. There were 44 percent increase from 2005, this is in spite of the threat coming from other countries like India and China.
The outsourced industries int he Philippines are information technology, call center work, animation and software development. The outsourcing industry is expected to bring in $3.7 billion in revenues this year. All of these sectors are bullish about the prospects of growth, the Philippine animation industry is currently a $40 million business. The global animation outsourcing industry is valued at $72 billion. In 2005, the BOI also noted a significant increase of information technology-related projects that registered. In the outsourced call center with a projected 70 percent growth, the biggest growth is expected.
In the Philippines, the booming outsourcing industry is considered vital in keeping the country’s economy viable. Because of an ever growing demand from the United States, the local outsourcing industry is seen to remain growing. The most favored nation for outsourcing ventures, the Philippines remains on its stand. This is after India because of the Filipinos’ excellent knowledge of the English language as well as their familiarity with western culture owing to the country’s historical affinity.
Outsourcing is a one way in providing a good strategy in the businesses, this is the one that can provide a solution in anything. This is a big help in the industry.
REFERENCE:
http://www.tips.com.my/Article/Unrest-has-little-effect-on-Philippine-outsourcing-market/41105
http://www.articlegarden.com/Article/Unrest-has-little-effect-on-Philippine-outsourcing-market/38402
http://ezinearticles.com/?Unrest-has-Little-Effect-on-Philippine-Outsourcing-Market&id=390952
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The Philippines is one of the best outsourcing destination in Asia, this is the most cost-effective outsourcing destination, this is base to the leading real estate advisory firm CB Richard Ellis or CBRE Philippines stated in a recent interview. The CBRE compared 15 business districts across Asia sch as Tokyo, Hongkong, Singapore, Mumbai, Beijing, Seoul, Shanghai, Taipei, Ho Chi Minh, Hanoi, Kuala Lumpur, Guangzhou, Bangkok, Manila and Jakarta.
The Philippines ranked as the second cheapest with lease rates at US$19.1 psf/annum, next to Jakarta’s US$ 16.3. In 2011, this is despite increasing office lease rates in Metro Manila and declining vacancy rates. The Philippines has one of the highest office rental yields in Asia at 10 percent for the third quarter of 2011 ranking as second to India’s 11 percent.
In Metro Manila, the existing Business Process Outsourcing office supply has reached about 3.6 million square meters of leasable area with Makati as the biggest office space provider with a supply of almost 1 million square meters, then Quezon City about 784,308 square meters, followed by Taguig City of almost 499,464 square meters, then followed by Pasig City about 440,588 square meters, Mandaluyong City ranging 326,972 square meters, Pasay City about 259,494 square meters and Muntinlupa abut 209,823 square meters.
By the study of the Business Processing Association of the Philippines or BPAP, in the Business Process Outsourcing industry is expected to hit US$11 billion in revenues for 2011. The 20 percent increase from 2010’s revenue of US$8.9 billion. In 2010, the projected employees is 525,000 and in 2011 are 640,000.
The Philippines is one of the most-cost effective real estate markets in Asia, this is said by the CEO of CBRE Philippines Rick Santos. For example, it is significantly less expensive than HongKong and Singapore which is around 12 times more expensive. This is why the demand in office services sector in terms of Business Process Outsourcing and Knowledge Process Outsourcing growth has been growing in the country. In Manila, this year’s projected take up of office space, it is anywhere between 330,000 and 360,000 square meters of a new takeup, this is quite large when compared to Singapore’s 150,000 square meters a year. In the Philippines real estate market, they see continued expansionary demand from multinational companies as there is good value.
The outsourcing in the Philippines is very wide. People take advantage to work on outsourcing companies, this is the best nowadays. Some people did not know the word outsourcing, outsourcing is an arrangement in which one company provides services for another company that could also be. It is usually have been provided in-house, this is also a trend that is becoming more common in Information Technology. The Business Process Outsourcing is the best way to solve the problems and other things that needs to improve.
Outsourcing makes the industry stable, most of the countries outsource in different places wherein they outsource their products and present their products. It helps also to communicating to your love ones and this is also a one way to ask for some very important matter which things can be more faster and better.
REFERENCE:
http://www.abs-cbnnews.com/business/11/09/11/ph-best-outsourcing-destination-asia-cbre
http://inagist.com/ABSCBNNews/134189870561239040/
http://www.cbre.com.ph/news-center.aspx?Id=61
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A wholly subsidiary of Philippine Long Distance Telephone Co. is the SPi Global, it has announced that it has acquired a business process outsourcing or BPO firm in India. The company acquired Laserwords Private Ltd from India’s Murugappa Group, this is base on the President and Chief Executive Officer Maulik Parekh. The acquisition price was not disclosed, the avendus capital Inc. served as the exclusive financial advisor to SPi Global for the transaction.
One of the pioneers and most successful publishing Business Process Outsourcing companies in India is the Laserwords. The acquisition will grow, the depth and breadth of the company’s content solution business that is hard to rival in the industry. There clients will get unmatched and an even more comprehensive suite of solutions for print, electronic and database products with the combined strength of two leaders in the global publishing space.
The largest Filipino-owned Business Process Outsourcing company is the SPi Global, by the Black Book of Outsourcing, it has been in the content solutions business for more than 30 years and it has been awarded as the number 1 print and publishing outsourcing vendor.
In 1983, SPi Global, Laserwords enjoys a long track record in the industry. It is well-known and successful outsourcing partner for some of the world’s leading educational, professional publisher and academic. It has a production facilities spread over the India and the United States and it alsol providing a range of solutions that including a production, multimedia, editorial, technology and conversation.
With a Laserwords, this technique acquisition will complement SPi Global’s strong presence in the scientific, medical, technical anhd legal verticals. It is established foothold in the Education sector. They expect that this will expand, then the engagements with an existing clients and also attract prospective clients.
The Business Process Outsourcing Company of the Year is the SPi Global. This is in the International ICT Awards. In Vietnam, it has also bested other foreign Business Process Outsourcing companies to win The Sao Khue 2011 Prize for the best Business Process Outsourcing service in the Business Process Outsourcing services category. The SPi Global’s recognize as an excellent Business Process Outsourcing. Among the top 100 outsourcing service providers in the world. the company has also ranked. This is by the International Association of Outsourcing Professionals Global Outsourcing 100 list.
Most of the people wants to outsource while others are not. People who outsource should know the things first, what are the do’s and dont’s in outsourcing, what are the things that needed in outsourcing and people should plan first before proceeding in a things that is complicated. Outsourcing makes the world possible in all, it has lots of uses. It helps the economy and at the same time it helos the industry to become a better one. You can earn money here, it is a cost effective. It is nice in the feeling when your company awarded the best among all. In outsourcing, it is possible to be the best in all. Those people who don’t want to outsource because they just think that this is not good, people should look also in a good things that outsourcing gives.
REFERENCE:
http://www.abs-cbnnews.com/business/11/07/11/pldt-unit-acquires-bpo-firm-india
http://www.philstar.com/Article.aspx?articleId=744958&publicationSubCategoryId=66
http://www.theoutsourceblog.com/2011/11/pldt-unit-acquires-bpo-firm-in-india/
http://pinoyinvestors.wordpress.com/2011/11/06/pldt-unit-spi-global-acquires-indian-bpo-firm/
http://www.topix.com/forum/com/phi/TSJKSN61UMHKM3CH0
http://globalizationtoday.com/pldt-unit-acquires-bpo-firm-in-india-abs-cbn-news/
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In 2012, Business Process Outsourcing company that also serves call center in Davao City which is located int he Philippines will be hiring about 200 workers to meet increasing demands from clients. May Marie Silva-Feria, the administration manager of Callbox said that since 2008, hiring spree is the first time, the firm has expanded in its search for a new employees. She claimed that one of the reasons that business is doing so well within Davao City is largely due to the well educated citizens. This are located in the region, the fact here is that the cost of living in the city is much less than other cities in the countries.
As a Business Process Outsourcing, Callbox is not just a call center, however it is a sales and marketing firm. By developing a a selling process, implementing the strategies and managing a dedicated sales team, they provide valuable sales insight. Their clientssaid Silva-Feria can benefit from years of management experience, proven processes and industry expertise which range across multiple markets. It includes Information Technology and software, medical products, services, finance and telecommunications.
The organization is looking to fill including the outbound call center agents, software and web developers, web content writers, web and graphics designer, SEO specialists, recruitment experts, account managers, production team leaders and operations managers. By May 2012, the company hopes to find the perfect candidates and have them ready to roll. The TMCnet reported that Sitel, the another call center outsourcing provider was recently began the process of recruiting a 125 work-at-home customer sales associates and also leadership roles.
In Nebraska, with Sitel and broaden their online engagement with customers, the company decided to increase the 125 work-at-home employees at this time because of the fact that a leading national communications clients was looking to expand their customer service partnership.
Over the past years, it is said that the contact center emerged, as the essential component of the customer relationship or CRM strategy. Most of the companies now are quickly learning that service is the key to attract and maintain customers. This leads to increased business and revenue. The contact centers are now considered as the profit centers, it can spell the difference between being in business and becoming bankrupt. An excellent contact center is an important strategic asset that will not only improve a company’s image and improve customer relationship.
If there are people who believes in outsourcing ofcourse there is also people who do not want to outsource because of some issues about outsourcing but one thing that people should know that outsourcing has a big impact in the society. Outsourcing is now the best in all, there are many call center companies now in the world especially here in the Philippines. The Business Process Outsourcing is the key to have a success business. Now, there are lot of business and people that outsource inside and outside the company and country. People should know that outsourcing is the fastest growing industries in the world. It is the expert process providers to supply and regulate a segment of business process and functions.
REFERENCE:
http://call-center-outsourcing.tmcnet.com/topics/call-center-outsourcing/articles/238009-call-center-outsourcing-company-the-philippines-reveals-new.htm
http://www.headlinenewsonline.com/headlinenews/news/call-center-outsourcing-company-in-the-philippines-reveals-new-hiring-plans
http://www.theoutsourceblog.com/2011/11/call-center-outsourcing-company-in-the-philippines-reveals-new-hiring-plans/
http://philippines.portal2006.com/call-center-in-the-philippine.php
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The Philippines is now slowly making a name in the higher level KPO or Knowledge Process Outsourcing industry after dislogging India as the world’s call center capital. In a report it is said that while India is still at the forefront of the progress of the KPO idustry, a number of other viable KPO sourcing hubs. The Philippines have emerged in the Asia-Pacific region.
The Philippines along with China and Sri Lanka, may not yet topple India’s dominant position in the market, however enabled many vendors to pursue a multi-shore strategy. Being able to dliver services from multiple locations means providers can offer existing clients greater flexibility and minimize the risk associated with having all their operations in one facility, this is base to Ed Thomas the Ovum analyst and author of the report.
The Knowledge Process Outsourcing industry is maturing and the range of services being provided has expanded. The definition of KPO currently includes a variety of services from its initial beginning in research and analytics such as legal process outsourcing and clinical trial management. A major challenge facing life sciences companies is the growing cost of R&D, a growing number of pharma companies are turning to outsourcing and offshoring as ways of reducing these costs. China is an attractive locations for companies that run and manage all phases of the clinical trial process as it offers a significant pool of potential patients in an important market.
The Philippines is also becoming an increasingly important player in the KPO market. The market is expected to expand significantly during the next few years, with a notable increase in demand coming from the US as a result of the recent reforms in healthcare regulations. it has started to carve out a niche for itself in a number of key areas.
The Sri Lanka focused on the developing skills around specific services lines. For instance, the country has a significant number of qualified accountants that is capable of providing the kind of high-end complex tasks that is associated with the service areas like the equity and credit research. The Ovum said that the recent emergence of countries such as China, the Philippines and Sri Lanka as the viable locations for Knowledge Process Outsourcing delivery has been a positive progress development.
Business Process Outsourcing has a big impact in people’s every day life. It is a big help in all of the aspects of business, it find solutions, it is a low cost effective, it has lots of benefits. It helps people to be more active, those people who are lock of money can outsource, everyone has a freedom to outsource. Everything is made for a reason so that that is why outsourcing is there. Most of the people and businesses use the outsourcing way because this is the best. Everyone can outsource but some people look in the bad side of outsourcing but one thing that they sho9uld know that has an impact in the industry in a good way.
REFERENCE:
http://newsbytes.ph/2011/11/07/analyst-notes-rising-status-of-ph-in-kpo/
http://www.manilatimes.net/index.php/technology/10903-analyst-notes-rising-status-of-ph-in-kpo
http://globalizationtoday.com/analyst-notes-rising-status-of-ph-in-kpo-newsbytes-philippines/
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A thousand of Filipinos seeking a jobs in Information Technology-Business Process Outsourcing or IT-BPO. However, by government it lack skills to quality that will have a better chance with the development of a training program. The TESDA or the Technical Education and Skilla Develop0ment Authority and the Business Processing Association of the Philippines or BPAP signed a memorandum of an agreement for the P500 million expansion of the Information Technology-Business Process Outsourcing or IT-BPO Industry-Based Training for work Scholarship Program for 65,000.
To help applicants to acquire new skills needed to qualify for jobs in the Information Technology-Business Process Outsourcing is the aim of the program. President Aquino approved the additionalP500-million budget then the expansion of the program came. The Business Processing Association of the Philippines said that, the Filipinos knowledge worker is already internally recognized as world-class and they are now universally recognized as a number one in the world in voice or call centers. He also added that, their big opportunity is to leverage this success and became the number one destination for Information Technology-Business Process Outsourcing in general. To achieve the goal, the TESDA helps the program by directly addressing their biggest constraint.
It will be implemented nationwide, aside form voice the training program covers an important segments of a non-voice Business Process Outsourcing such as legal, health care Information management, animation, publishing, game development and a software development. The BPAP help to manage the P400 million of the additional funds in collaboration with its partner, the TESDA designated BPAP to help. Its partners are The animation Council of the Philippines, the Game Development Association of the Philippines, the call center association of the Philippines, the National ICT Conference of the Philippines, the healthcare Information Management Association of the Philippines and the National ICT Confederation of the Philippines and the Philippine Software Industry Association.
Their training will give the scholars the crucial skills sets that they need and help them to improve the odds for them to be hired, this line is stated by the Director General Joel Villanueva of TESDA. The key initial component of the government and the Information Technology-Business Process Outsourcing industry Roadcamp 2016 is the additional funding for the training program, this is to increase a total industry generated jobs to 4.5 million in 2016 from 1.8 million in 2010 then $25 billion exports in 2016 from $9 billion.
The Budget Secretary Florencio Abad said that for the employment and the revenue potential of the industry, they view that as a reasonable investment by the government. He also added that the same government-industry is going to be entered. This is with the five primary industries that was identified by the administration of Aquino. This are the drivers of employment and growth which are agriculture and fisheries, general infrastructure, tourism, semiconductor and electronics.
The outsourcing has a big impact in the world, most of the people want to outsource because they know that they will have lots of money here. Every one wants to have a lots and good benefits so that they want to work in outsourcing company which is true. This has a big advantage to all.
REFERENCE:
http://www.abs-cbnnews.com/business/10/20/11/65000-it-bpo-near-hires-get-program-boost
http://bizdevnews.com/2011/10/65000-it-bpo-near-hires-get-program-boost/
http://www.blackmereconsulting.com/65000-it-bpo-near-hires-get-program-boost-abs-cbn
http://inagist.com/ABSCBNNews/126990094077927425/
http://globalizationtoday.com/65000-it-bpo-near-hires-get-program-boost-abs-cbn-news/
http://www.technology-portal.info/technology/technology-portal/65000-it-bpo-near-hires-get-program-boost
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There are often visible signs of unity and information to be found when the number of professionals practicing certain discipline grows. The Institute of Electrical and Electronics Engineers, United Auto Workers Union, these groups cater to the unique needs of the professionals who practice a certain trade and it also provide support and supplementation for their individual crafts. With each passing year, the Business Process Outsourcing in the Philippines continues to grow steadily. The growth of the industry is evidenced by a new advocacy group that has recently been launched.
A testament to an Established Industry, the Association of Call Center Agents of the Philippines or ACCAP has been formed to an address that the needs of the growing number of workers in the sector. The Philippines Business Process Outsourcing is a burgeoning $6 billion industry that shows a no signs of slowing down in the near future. The companies in the United States and Europe have been especially instrumental in the growth of the industry. As a means to save money and enhance services for their domestic customers, they continue to access Philippines Business Process Outsourcing.
In the call center industry who contribute significantly to the Filipino economy, the ACCAP was launched to protect the rights of workers. This is because of working in a call center can be a tedious and monotonous at times. To provide a support for a professionals in the industry the ACCAP seeks. From the Philippines Business Process Outsourcing industry, targeted networking opportunities, question and answer sessions and best practices will be some of the main issues addressed by the ACCAP.
For the Professionals in the Call center industry who are looking for professional development opportunities, the ACCAP will also serve as an outlet. This is a chance to advance in their career or to find a new job. This will also a dynamic group that encompasses business process outsourcing Philippines in all different sectors. The ACCAP looks to be a beacon for forward motion in the industry from the technology to healthcare, retail and management.
In the positive Future of Philippine Outsourcing, the group evidence of the rapid growth in the business process outsourcing Philippines sector. It is a sign that the Philippines business process Outsourcing is still stay and the area of the world is poised for the exponential growth and development. In providing a high level of skills and services to partners across the globe, the Philippines business process outsourcing provides it. The Philippines Business Process Outsourcing has never been a better time to make use of the resource now.
This is to show that the Philippines until now is going strong and be the hottest destination of outsourcing. The Philippine Outsourcing has been continuously opening up employment opportunities even as other countries that is continue to struggle with their lagging job markets because of the recession. Thousands of a young graduates now who would have been jobless that found an employment in a call center and contact center Philippines that sprouted all over the country in the past few years.
REFERENCE:
http://www.trybpo.com/philippines-outsourcing-industry-launches-advocacy-group-for-business-process-outsourcing/
http://www.trybpo.com/philippines-outsourcing-industry-launches-advocacy-group-for-business-process-outsourcing/advocacy/
http://minacs.adityabirla.com/
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The world leader in business process outsourcing or BPO is the Philippines. The Philippines has emerged, substituting India in terms of total number of workers employed. It is show a shift at the top of the still strong global cost-cutting trend, this is show by the two studies, one by IBM’s Global Locations Trend report and the another is by consulting firm Everest Group. Since 2006, with an average annual growth of 46 percent, the Business Process Outsourcing has been one of the few bright spots in the otherwise moribund Philippine economy.
In 2006, the sector almost non-existent a decade ago, it has zipped from US$350 million in revenues to cover $9 billion last year. The analyst predict industry revenues will grown $10 billion this year. By the Western Banking, insurance and technology companies, the Business Process Outsourcing has evolved into a $150 billion global industry. It has outsourced parts of their Information Technology operations to lower cost, English-speaking developing countries. The Filipinos handle sales, customer services and technical support calls because of the boom in the Philippines, this are led by the call centers.
According to the Contact Center Association of the Philippines, the Philippines boom has been led by call centers, which make up for nearly 70 percent of the local Business Process Outsourcing industry.
In the Philippines, the Indian Business Process Outsourcing companies are shifting their work. The India’s Tata Consultancy Services opened its first Business Process Outsourcing center in Southeast Asia at Taguig City. By the year 2016, the Philippine projected that outsourcing in the Philippines will grow into a $25 billion industry. This provide work for some 1.3 million people. Over the past three years, the number of call centers in India has fallen by half.
Base to the Business Processing Association of the Philippines, an estimated 120 Business Process Outsourcing firms employed over 600,000 Filipinos. Business Process Outsourcing company employees is now earing on an average of 53 percent more than workers of the same age in other industries. The US outsourcing clients are drawing a distinction between the Philippines and India, this is with the preference for Filipino workers’ American accents and grasp of US culture. The key to the Philippines success has been its huge pool of English language-proficiency workers.
It is often cited for the comparative ability to solve complex problems in the Filipino Business Process Outsourcing workers. In India, one industry executive estimated that it takes on an average only one to two calls to solve a problem in the Philippines that in comparison would take six or seven. Deepak Patal, an Indian Business Process Outsourcing entrepreneur noted that the Indians have not been able to handle irate customers.
A local think-tank, the Institute for Development and Econometric Analysis Inc. estimated that the fewer number of calls required to solve a Business Process Outsourcing-related problems has contributed to the Philippines cost competitiveness vis-a-vis competitors in India. The US companies are increasingly willing to pay for the difference. It is still considerably less than the $30,000 excluding fringe benefits required to hire an average US worker, the Filipino call center agents earn around $3,600 annually. It is a crucial measure of quality control that the attrition rates are also much mower in the Philippines than in India.
It has also given the Philippines an edgein the tax incentives for Business Process Outsourcing related investments, including income tax holidays of six to eight years. The industry net margins rate were between 11-12 percent in the Philippines base int he report of the World Bank’s latest Philippine Quarterly Report. The two countries were roughly on par after the income tax holiday.
Business Outsourcing is the best in all the technique, people should know now the importance of outsourcing. There are lots of benefits that people can get here. This is the best way to find a solution in every struggles of the business or country as well.
REFERENCE:
http://www.atimes.com/atimes/Southeast_Asia/MC09Ae01.html
http://www.atimes.com/atimes/Southeast_Asia/MC09Ae01.html
http://www.allvoices.com/news/8405677-philippines-ousts-india-for-outsourcing-top-spot
Philippines ousts India for outsourcing top spot
http://www.philippinesorbust.com/philippines-ousts-india-for-outsourcing-top-spot/
http://www.trybpo.com/bpo-philippines-indispensable-business-process-outsourcing-hub/
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The Philippines has successfully toppled India as the world’s call center capital, to grow by 26 percent in 2010 it was the red hot non-voice sector which aided the local information technology and business process outsourcing or the IT-BPO industry with the overall revenues hitting $8.9 billion. By the end of 2010, the industry groups said that the outsourcing sector employed a total of 525,000 skilled workers and professionals, recording a 24-percent employment growth from end -2009.
The Business Process Association of the Philippines and its partner association Animation Council of the Philippines, Game Development Association of the Philippines, Healthcare Information Management Outsourcing Association of the Philippines and Philippine Software Industry Association together with the Center Association of the Philippines was release the figures.
The Business Process Association of the Philippines chairman Alfredo Ayala said in a highlighted data showing that the industry not only grew but also diverse, he said that they achieve robust growth in all major sectors of the industry: Information Technology, voice-based Business Process Outsourcing, and non-voice business support and complex services. He also stated that their contact-center sector grew over 20 percent in 2010, overtaking India and establish itself as the largest in the world on the back of the Philippines that is being recognized as the most-preferred destination in the world for the services.
The numbers also show that their non-voice Business Process Outsourcing sector, including the back-and mid-office business support and a high value knowledge process outsourcing or the KPO, grew fastest at an impressive rate of 30 percent in 2010. In 2010, the data on the relatively smaller outsourcing sectors of Information Technology, animation, transcription and game development revealed that the sectors have recovered form the global financial crisis as the markets in buyer countries placed orders and it started to implement a stalled contracts.
It is already reported a positive figures for employment and revenues by all the sectors except the Engineering Services Outsourcing or the ESO. The Business Process Association of the Philippines executive director Gillian Joyce Virata stated that the construction and the automotive industries have yet yo fully recover in the key markets for Philippines Engineering and design services such as the United States and the Middle East.
Now, the Philippines leads the world in voice-based customer service. Benedict Hernandez the CCAP President said that they have solidified their Global leading position with their agents in providing the best customer service in the world. The confidence in their voice-based capabilities is not only continues to drive market growth but also range of research and health care. From 344,000 employees, the contact center sector grew 21 percent to $6.1 billion.
The President of the PSIA, Nora Terrado said that in 2010, the Philippines ITO sector has recovered from the global financial crisis and it grew at a healthy 28 percent. They earned $725 million in export revenues last year as their clients renewed their Information Technology spending in anticipation of expansion after a year of hesitation. Now, it is about 45,000 professionals that employed in the country’s Information Technology outsourcing sector.
The ACPI and GDAP presented the outsourcing sectors, animation and a game development. It is also posted a respectable growth. The CICT provides funding for BPAP’s Philippines Information Technology- Business Process Outsourcing Road Map, 2011-2016 that projects that the industry’s baseline growth would be about 15 percent a year for the next five years. In revenues, it would be translate to 900,000 total direct jobs, 1.7 million indirect jobs and a $20 billion.
The outsourcing is very important to all. It gives people an assurance to work hard. It helps the people who is lack of money and knowledge. Now, the Information Technology has a big role in the world because this is something that is very helpful in all. Outsourcing helps to provide a best performance and development.
REFERENCE:
http://www.contactcenterworld.com/view/contact-center-news/non-voice-powers-ph-outsourcing-sector-with-26-growth-in-2010.aspx
http://newsbytes.ph/2011/04/07/non-voice-powers-ph-outsourcing-with-26-growth-in-2010/
http://www.codelean.com/en/news/11-04-11/Nonvoice_Sector_Boosts_RP_IT-BPO_Growth_by_26.aspx
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For a highly skilled English-speaking labor force, different universities and the technical Education and Skills Development Authority or TESDA have tied up with business process outsourcing or BPO providers and Information Technology or IT. This is to be able to provide and supply the increasing demand. By the companies in the Information Technology, the partnership is geared toward the development of labor force in the English language and other technicals skills needed.
The ADEPT or the Advance English proficiency program is one of the collaboration that provides a number of training programs. The ADEPT or Advance English Proficiency Program is a program that is developed by TESDA and the Business Process Association of the Philippines or BPAP that targets the development of students.
It has been already created a different programs for the tertiary education students, leading companies in the Information Technology industry in which they can enroll. The college students who are under the programs of Service, Managements, Science, and Engineering of IBM, Cisco Networking Academy and the Oracle Academy are requires to speak in English, in which additionally helps in the progress of their proficiency in the English language.
The leading universities in the country also provide training programs intended for the Business Process Outsourcing industry aside from the Information Technology industry. For example here is the De La Salle University or DLSU Graduate School of Business and Ateneo de Manila Professional School have hosted a training program for a supervisors and managers of the Business Process Outsourcing industry. It is possible to be created to an MBA degree program for the supervisory program for managers. This is base to the executive director for talent development, Jamea Garcia.
The BPAP or the Business Process Association of the Philippines, CEO, Oscar Sanez exlains that it will cover the competencies that is needed by managers, specific to call centers and BPO firms, it includes the leadership skills and performance reviews. In providing the various establishments and institution, the English trainings and call center courses are also provided with that. The people here will be necessary in equipping and familiarizing students with the English language, accent and usage.
The Government is also doing a half of the job by encouraging foreign investors and firms to establish the said businesses in the country, this is in the programs that is provided by the different companies and universities. The use of English language have encourage already by the government and the business sector. The English Language have granted a 100 hour training for those who are interested individuals who wanted to enter the industry, this is because of the the efforts of the Philippines government to support the rapid growth of the Business Process Outsourcing industry. To continuously create a steady supply of talents for the industry, this is thew response to the call of the Business Process Outsourcing industry. This are all the effort of the Philippines to target international Business Process Outsourcing or BPO clientele.
The business process outsourcing gives hope in every individual that nothing is impossible if you work hard. This is the time to show all the people in the world that the outsourcing is a big help in everything like business, education, medication and more. People can outsource inside and outside the country. There is an instance that some people outsource even though they have a stable job. Outsourcing helps to find solution in every situation. That is why the Business Process Outsourcing has a big impact in the industry.
REFERENCE:
http://www.outsource-philippines.com/latest-news-about-outsourcing/philippine-bpo-strengthens/
http://www.outsource-philippines.com/category/latest-news-about-outsourcing/
http://www.enterpriseinnovation.net/content/philippine-it-bpo-industry-strengthens-push-country-marketing
http://crm.enterpriseinnovation.net/content/philippine-it-bpo-industry-strengthens-push-country-marketing
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