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| CALL CENTER AGENT |
| It used to be that by having a great product is enough to make a successful business. Now we are more and more becoming service oriented. The image that our company has usually go through the telephone. We can provide you with neutral accent english speaking call center agents with or without previous call center experience. Our call center agents are responsible in responding to customer inquiries, researching required information using available resources, handling and resolving complaints and provide customers with product and service information. They are the one also perform some tasks like identifying and escalating priority issues and follow-up customer calls where necessary. We can provide you an outbound call center agents. They are the one responsible in data entry and maintenance of potential customer database, obtaining customer information and possible customer leads, describing the product and services, and maintaining records of telephonic interactions, orders, and accounts. Our call center agents are proficient with the skills to perform their tasks. They are responsible to answer to customer inquiries and questions regarding the products and services.We assure the clients that our call center agents have the ability to understand as well as grasp basic customer information, ability to cope up with difficult customer situations, should analyze the customer problem properly and provide logical solutions, and excellent communication, customer service and typing skills. |
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| EXPERIENCE |
- we provided order entry for a florist in New Jersey, United States to for their flower delivery business
- we helped a bed and breakfast in Queensland, Australia with booking, housekeeping, wake up call and order entry for their room service
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